ISO 20000 is the international standard for IT Service Management and Clause 4.3 of this standard requires that "an audit programme shall be planned, taking into account the status and importance of the processes and areas to be audited, as well as the result of previous audits. The selection of auditors and conduct of audits shall ensure objectivity and impartiality of the audit process".

Taylor Baines Ltd can provide qualified and experienced ISO 20000 Lead Auditors to ensure objectivity, impartiality and expert audit services delivering concise, objective and pragmatic audit findings.